SunTrust Banks Mortgage Processing Supervisor in Richmond, Virginia
Req ID: W466758
Job Description Responsible for managing the daily activities of a mortgage loan operations area. Will be responsible for management of a processing team. May also include management of data entry, record keeping, research, report writing, and customer service. Perform other duties such as staff training, policy implementation, and procedures development. Prod Ops Supervisors and Leaders: Primary responsibilities include insuring client satisfaction. Other responsibilities include organizing, analyzing, compiling, interpreting and reporting data to improve operating procedures and/or related systems. Administers policies and procedures to ensure Service Level Agreements (SLA's) are met, as well as compliance with various regulatory, investor, governmental or corporate requirements. Serves as a liaison with sales, and operational managers to insure smooth file flow and client satisfaction. If Supervisory responsibility: Interviews, hires, trains, mentors, and evaluates teammates. Coordinates work flow for assigned teammates, sets workflow deadlines and ensures proper procedures are followed. Monitors teammates for adherence to internal and external client touch points and communication matrix; serves as first escalation point for client service issues. Provide superior service to our client base as well as our internal staff. Qualifications Minimum Qualifications:
- Incumbent would typically possess 7-8 years of experience in a bank or mortgage operations environment and more than 5 years of supervisory/management experience.
Incumbent manages a team of 10-12 of either processors or closers. Preferred Qualifications:
Experience processing or closing all mortgage loan types including Government FHA VA, MI and/or Construction loans
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
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