SunTrust Banks Electronic Specialist (Richmond or Orlando) in Richmond, Virginia
Req ID: W451817
Job Description Responsible for electronic service functions within Wire Transfer, Automated Clearing House (ACH), ATM Banking, and client service support within these functions.
Typically requires ability to perform extremely complex duties within Business Express, TaxTel and NETS, and PEP+. Requires expertise and ability to identify and resolve PC hardware/software problems, solid analytical and technical skills and knowledge of all department operations and procedures. Must have experience in assisting corporate customers in problem resolution, in preparing magnetic tapes and sending transmissions, and in developing internal procedures. Typically requires decision-making and resolution of issues not clearly established by procedures. Works under minimal supervision.
High School diploma or equivalent
Demonstrated 10 key and data entry skills 1 year customer service experience
Strong analytical skills
Demonstrated multi-tasking experience
Prior call center or banking experience
Excellent oral and written communication skills
Flexible and able to work under stress and time constraints
Excellent problem solving and critical thinking skills
Ability to handle a PC and perform basic trouble shooting techniques
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf
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