SunTrust Banks Business Systems Analyst in Richmond, Virginia

Req ID: W457707

Job Description

The Dialer Analyst is responsible for daily administration of internal and external dialing equipment used by Consumer Default, Mortgage Payment Solutions and Omni-Channel. Responsibilities include, but are not limited to: Executing daily call plans created by the business segments; real-time monitoring of campaign performance minimizing agent idle time and call abandon rate; responding to intra-day changes to business objectives; moderate user administration of ancillary systems (e.g. CMS/RMS, Western Union); and occasional hardware/software troubleshooting.

Responsible for supporting the technical and systems needs of a business unit. Has an understanding of the business of the unit and the systems technology that supports it. May be responsible for network/LAN administration, the analysis, installation, and maintenance of software/hardware, and/or training users on equipment, software, and LAN operations. Typically handles direct programming support, performs documentation of systems and provides link between users and information systems department.

Qualifications

Basic Requirements:

  • Develops complex reports or provides program development for PC or mainframe applications
  • Has solid knowledge of LAN & software/hardware to be able to install or program applications and be able to identify and assess hardware/ software products
  • Is able to diagnose and resolve complex user problems and train users
  • Has a thorough knowledge of the business unit and all applications used
  • Typically requires more than 2-3 years of technical experience

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

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