SunTrust Banks Licensed Series 7 and\or 63 Contact Center Representative in Orlando, Florida

Req ID: W455030

Job Description

Handles inbound service calls from customers, while looking for sales referral opportunities for personal banking products and services. Answers customer questions within set standards. Resolves problems and complaints customers may have about banking products and services. Subject matter expert on bank/LOB products. Receives and resolves the most complex calls. Conducts research on moderately complex customer issues; interprets policies and procedures; may act as a working leader. Assists with the training of less experienced Service Reps in his/her own subject area of expertise. May support Specialty Customer Care clients by providing back up to Relationship Managers. These clients are typically Private Banking, Investment, and Commercial clients.

Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

Minimum requirements: Holds FINRA Series 7 and 63 registrations; has maintained continuing education coursework to keep licenses and/or registrations in good standing.

Qualifications

Basic Requirements: * Holds FINRA Series 7 and 63 registrations; has maintained continuing education coursework to keep licenses and/or registrations in good standing

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf

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