SunTrust Banks Commercial Card Specialist 1 or 2 in Orlando, Florida
Req ID: W454277
Job Description The Commercial Card Specialist (CCS) position has primary responsibilities for providing client service support for Commercial Card clients over the telephone and via email. In our enhanced process / service implementation approach, we require more consultative client-facing skills. This position is focused on responding to client Program Administrators, not cardholders. In addition to card administration inquiries from Program Administrators, CCSs provide Tier 1 level support for Enterprise Spend Platform, our web-based card administration system. Additional responsibilities include maintenance of accounts on our processing platform (FDR), documenting client cases in Salesforce.com and liaison between client; Card Program Officers, Card Technology Officers, Card Sales Officers, Treasury Sales Officers, Relationship Managers; Bankcard System Support and Fulfillment as well as third party vendors. Commercial Card Specialists are also expected to contribute to the ongoing improvement of documentation and procedures within the card client service group as needed. Possess the ability to organize, plan and meet deadlines. Should be able to solve client problems independently 95% of time. Is proactive in learning and developing new skill sets, especially with new products and features. Supports the most complex clients and functions. Qualifications Basic Requirements: * Knowledge and comfortable using Microsoft Office applications with ability to speak on telephone while successfully performing inquiries and/or updates to system applications * Good verbal and written communication skills * Organizational and time management skills * Attention to detail with experience in quality and time critical job environments * Background in customer service related position
Preferred Requirements: * 3 - 5 years general banking/financial services experience * 3 years treasury management experience * Project management skills with ability to manage multiple short-term implementation projects * Strong knowledge and understanding of the Internet, browsers and PC environments * Bachelor's degree in Business, Finance, Accounting * Prior experience with First Data Processing
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
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