SunTrust Banks Business Banking Client Contact Center Representative in Orlando, Florida

Req ID: W456252

Job Description

Handles inbound service calls from customer, while looking for sales referral opportunities for banking products and services other than loan products. Answers customers questions within set standards. Resolves problems and complaints customers may have about banking products and services other than loan products.

Trains on SunTrust products, systems, policies, STOLI sales skills and other procedures, customer service and referrals. Handles routine inbound service calls from customers, makes sales referrals within set productivity standards for all bank products and services excluding loan products. Resolves customer problems and complaints with assistance.

Qualifications Basic Requirements:

  • High school diploma or GED
  • Minimum one year of client service and/or sales experience
  • Previous PC and typing experience
  • Solid written and verbal communication skills
  • Demonstrated job stability

Preferred Requirements: * Banking and/or call center experience * Previous success within a performance driven environment

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf

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