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SunTrust Banks STOLI/Bank Operations Performance Development Specialist in Cookeville, Tennessee

Req ID: W467386

Job Description

Primarily responsible for developing, implementing change management and execution processes for readiness initiatives/projects and for the Client Contact Center in an individual contributor role. Secondarily responsible for creating and maintaining assigned cross training curricula for existing teammates via a practicum-based learning modality. Will serve as practicum liaison to schedule, coordinate, and facilitate practicum sessions as required by business units.

Ensures change management communications are distributed in a timely manner. Works with Subject Matter Experts, Performance Monitoring Experts, and Onboarding teams during planning and implementation phases to identify and mitigate risks related to policy and procedure changes. Partners with Legal and Compliance for review of all materials and receives approvals prior to implementation. Provides post-implementation support to management and frontline teammates for all major initiatives. Collects 360 feedback from Subject Matter Experts, Performance Monitoring Experts, Management, and Frontline teammates post implementation to conduct post-mortem business review.

Qualifications

Required:

  • Advanced Microsoft Office skills (Word, Excel, PowerPoint)
  • Strong verbal and written skills
  • Facilitation skills (in-person and virtual)
  • Contribute to the completion of milestones associated with specific projects
  • Work under general supervision and follows established procedures Preferred:

  • Client Contact Center Experience

  • Degree in Related field
  • Knowledge of Adobe Captivate, MS Visual Studio, and SharePoint

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf

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