SunTrust Banks Talent & Development Delivery Sr. Analyst in Atlanta, Georgia
Req ID: W459986
This facilitator leads learning experiences that are highly structured and monitored for quality. Organizes and facilitates training for multiple programs, including some intermediate-level programs, professional development, and systems upgrades. Uses adult-learning model consistently. Typically provides training in larger classroom settings. Applies a solid understanding of concepts within own professional discipline and uses knowledge of the business and key processes gained and practical experience. Solves routine problems of moderate complexity by analyzing possible solutions using experience, judgment and precedents. Focuses on enhancing knowledge of SunTrust's processes, culture and clients. Impacts quality of own work and the work of others on the team. Actively participates in projects, including planning and execution activities; may be responsible for a project workstream from start to finish. Provides informal guidance to new teammates. Works under moderate supervision. The candidate selected for this role will primarily facilitate training for Client Contact Center and branch banking teammates. Experience working in a call center or delivering training programs designed for call center teammates is preferred. Minimum Requirements: Bachelor's degree or equivalent and 3 years of professional experience or an equivalent combination of education and experience. 2 years of demonstrated experience using principles, practices, theories, and/or methodologies associated within the training and development discipline. Ability to manage competing priorities. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents. Ability to communicate complex information in straightforward situations.
Preferred: Experience working in the financial services industry; professional certification in HR related discipline (PHR, SPHR, CCP, assessments, etc); formal project management training or certification (PMI) Qualifications .
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
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