SunTrust Banks Omni Business Project Manager - Atlanta in Atlanta, Georgia
Req ID: W450072
Job Description The Omni Business Project Manager is responsible for providing leadership across several key Omni Client Contact Center initiatives, including (but not limited to): developing a pilot for Remote Coverage for High Value Clients; pilot with Digital on Virtual Agent/Chat Bots; self-service strategy; and client experience enhancements leveraging ClickFox journey tool. The ability to identify and resolve issues is important as the Omni Business Project Manager will be responsible for developing and coordinating cross-segment solutions across the functions and Lines of Business. The position requires a professional with a broad, well-rounded set of skills, a high level of energy, enthusiasm to learn, willingness to take on new responsibilities and a demonstrated ability to thrive in a fast-paced, time-sensitive environment. While this position has no direct people management responsibilities, it does require the ability to influence and collaborate with business partners both within and external to the Omni Team to meet business objectives. Manage key Client Contact Center initiatives across the Initiation, Planning, Execution and Benefits Realization Phases. Manage special projects as required by Management in support of developed strategies.
·5+ years’ work experience in the financial services or comparable industry
·Bachelor’s degree or equivalent work experience in a relevant field
·Demonstrated ability to synthesize and draw conclusions from variant information sources
·Demonstrated excellence in analysis, leadership, change management, project management, negotiation, persuasion, directing others, and communication
·Demonstrated ability to develop and maintain cross organizational partnerships, influence stakeholders and lead/motivate change teams
·Demonstrated self-starter who is able to work in ambiguous situations, work with minimal supervision and meet demanding turnaround times
·Strong problem solving and process improvement skills with the ability to identify problems, recommend solutions and present recommendations
·Solid business case development and strong financial analysis skills
·Excellent verbal and written communication skills; strong facilitation and presentation skills
·High proficiency in Microsoft Applications (PowerPoint, Excel, Word)
·2+ years’ experience in data analysis
·Experience with test and learn methodologies
·Retail Banking Contact Center and/or Retail Banking experience
·Knowledge of Client Contact Center Sales Strategies, fulfillment, and onboarding processes
·Knowledge of Client Contact Center data analysis techniques (including Sales Funnel drivers), process engineering, and project management Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
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