SunTrust Banks Mtg Production Ops Closer/Shipper Supervisor-Atlanta in Atlanta, Georgia
Req ID: W456204
Responsible for managing the daily activities of a mortgage loan operations area. May be responsible for management cross-functionally - to include processing, underwriting and closing. May also include management of data entry, record keeping, research, report writing, customer service, escrow and/or account reconciliation. Perform other duties such as staff training, policy implementation, and procedures development. Depending upon level, may manage Group Leaders, Processing Supervisors, Underwriting Supervisors and/or Closing Supervisors. Prod Ops Supervisors and Leaders: Primary responsibilities include insuring client satisfaction. Other responsibilities include organizing, analyzing, compiling, interpreting and reporting data to improve operating procedures and/or related systems. Administers policies and procedures to ensure Service Level Agreements (SLA's) are met, as well as compliance with various regulatory, investor, governmental or corporate requirements. Serves as a liaison with sales, and operational managers to insure smooth file flow and client satisfaction. If Supervisory responsibility: Interviews, hires, trains, mentors, and evaluates teammates. Coordinates work flow for assigned teammates, sets workflow deadlines and ensures proper procedures are followed. Monitors teammates for adherence to internal and external client touch points and communication matrix; serves as first escalation point for client service issues. Provide superior service to our client base as well as our internal staff.
Basic Requirements: * Incumbent would typically possess 5-7 years of experience in a bank or mortgage operations environment and more than 3 years of supervisory/management experience. * Incumbent manages a team of 10-12 teammates of closers.
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
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