SunTrust Banks Consumer Business Continuity Coordinator in Atlanta, Georgia
Req ID: W459910
The responsibilities include supporting enterprise business continuity program/management needs and the impact it has on operations specifically within the Consumer LOB and across all other aspects of the Consumer segment. The right candidate for this position will have retail and/or commercial banking experience and has experience managing projects as well as a background in business continuity and crisis management. This individual will serve as the business continuity expert defining and executing programs that improve the overall business continuity/crisis management readiness for the segment. Key Responsibilities •Responsible for day-to-day business continuity and oversight of the crisis management activities conducted by the Consumer line of business. •Role works closely with the line of business managers to ensure that all required reports, analysis, projects, etc. are completed on time and that the LOB is in compliance with corporate requirements •Daily responsibilities include oversight of critical business process and associated governance processes and ad-hoc consulting on how to mitigate risk issues •Role also requires the assistance with planning and testing efforts. •Develop a thorough understanding of the processes and controls for Consumer. Ability to recommend structural changes to controls to make them more efficient and effective. •Manage many internal and external relationships with corporate risk/compliance, corporate incident response, leaders within the LOB, and third parties to keep them informed, review documentations, train on system’s needs, and obtaining their comments and commitments regarding any deficiencies. •Business process improvement initiatives •LOB point of contact for operational issues and operational information •Operational lead for new product initiatives •Communication development and dissemination •Required to participate in an on call rotation, i.e., 24 /7 l Knowledge, Skills and Abilities •Knowledge of corporate crisis management and business continuity practices •Provide strategic input to the development of new processes and redesign of existing processes •Knowledge of tools and systems utilized by the line of business •The ability to understand the corporate operating model and have the ability to work within the structure to deliver the desired change •Ensure processes and projects can tactically integrate into business units •Understand the risks of the processes and procedures, as well as, the process dependencies on other operations or external factors •Ability to quickly establish interpersonal relationships and build partnerships with teammates at several levels in the organization and with vendors •The ability to work independently and readily recognize issues that require escalation to the management team •Proactively identify risks in developed solutions and/or processes and ensure necessary risk mitigation steps and/or controls are included in the process •The ability to obtain stakeholder agreement and negotiate changes with stakeholders at multiple levels in the organization •Ability to develop solutions to meet corporate strategies specifically related to tools, systems, processes and technology utilized by client facing teams •Ensure that projects meet the stated goals and do not negatively impact client experience or create new client pain points •Facilitate ongoing review of project and initiative effectiveness and rework/revise when necessary •Facilitate ongoing monitoring of project and initiative impacts to LOB and Group Ops staff Qualifications
Minimum Qualifications: •3+ years’ relevant work experience (corporate crisis management) that includes interaction with executives •2 years of experience managing highly complex projects independently that cross multiple business units, divisions or states •Experience in business process design and improvement initiatives •Strong analytical skills and experience with operations performance optimization •Strong communication skills; experience presenting to executive/senior level management •Demonstrated ability to lead and coach others. •Expert knowledge of the business unit and related industry. •Experience on project teams. •Experience managing a segment of the project work. •Demonstrated ability to achieve desired results. •Excels in problem-solving, partnership, communications, persuasion, and negotiation. •Expert working knowledge of MS PowerPoint and Visio programs •Proficient ability to organize and manage multiple projects simultaneously •Must act as a change catalyst •Excellent organizational skills. •Self-motivated with the ability to work independently with minimal supervision •Ability to travel for projects assigned Preferred Qualifications: •A minimum of 3 years in a business continuity position within the last 5-10 years •Preferred 4-5 years experience in a branch operations role with demonstrated proficiency in multiple disciplines related to the position •Recognized as an expert corporate consultant in multiple disciplines •Bachelor's or Masters degree in a relevant field of work or an equivalent combination of education and work related experience •In depth knowledge of Retail Banking practices •Broad knowledge of general banking practices across all LOBs and functional units •Familiarity of key technology solutions deployed by the bank and critical applications used by LOBs/functions Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
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